Q: What does “Roast to Order” mean?
“Roast to order” means that your coffee is freshly roasted AFTER you place your order as opposed to being stored in and shipped from a warehouse. Freshly roasted coffee provides a much more flavorful experience.
Q: Should I order whole bean or ground coffee?
We offer both freshly ground and whole bean coffee. Pre-ground coffee can offer a vibrant and delicious cup of coffee if consumed within the first week after being opened. But for the best coffee experience, we highly recommend purchasing whole bean coffee and grinding it fresh yourself using a burr coffee grinder. We recommend the Baratza Encore not only for its great performance but for its long term reparability and customer service.
Q: What is the best way to store coffee and how long will it last?
To maintain freshness and quality, our coffee bags are designed with one way degassing valves and re-closeable zippers which are much better than bags that you have to fold over and secure with a tin tie. After re-closing the bag, you will want to squeeze the bag forcing any excess air out the valve. Oxygen is roasted coffee’s enemy.
It’s best to store your coffee away from light and in a cool, dry place at room temperature. Storing in a refrigerator or freezer is not recommended as your coffee may absorb odors and condensation can occur which can promote coffee degradation and mold growth.
Unopened bags of coffee are best consumed within 90 days from roasting. After opening your coffee, we recommend consuming pre-ground coffee within a week and whole bean coffee within 3-4 weeks for best possible freshness and flavor.
Q: How much coffee should I use when brewing?
For the most flavorful cup of coffee, we recommend the Specialty Coffee Association’s ratio of 55 grams of coffee per liter of coffee. We know….. the metric system. But it really is the best way for measuring coffee as it ensures consistency. We recommend using a digital scale. Did you know many of our founding fathers such as Thomas Jefferson were big advocates of the metric system?
But for you holdouts, you can use 2 tablespoons of ground coffee per 6 fluid ounces of filtered water.
Q: What shipping carriers do you use?
We primarily use the US Post Office for all shipments.
Q: Do you ship overseas?
No, sorry. At this time, we only ship to US Addresses.
Q: Do you ship to APO Addresses
Absolutely. Be sure to select United States as the country ,either APO or FPO for the city, the state should be Armed Forces Europe (AE), Armed Forces Pacific (AP), or Armed Forces America (AA), and the APO zip code.
Q: How long will it take to get my order?
Coffee is usually roasted and shipped out within 2-3 business days after your order is received. Merchandise such as apparel usually ships in about 7 business days. Shipment details will be sent to you via email as soon as a shipping label is created.
Q: What are your shipping rates?
We charge a flat shipping fee of $5.95. To be eligible for Free Shipping, your order subtotal must equal $35 or more.
Q: Can I modify or cancel an order after it is placed?
Maybe. Once we receive your order, we start working on it right away. Unfortunately, this means that we may not be able to make changes to an order once it's placed. Go ahead and contact us ASAP at email@example.com and we’ll check the status of your order.
Q: Can I return my product?
While we can’t accept returns on coffee due to its perishable nature, we want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at firstname.lastname@example.org within one week of receiving your order.
Unworn apparel and other merchandise can be returned up to 30 days from the date of purchase for a refund, in-store credit, or replacement.
See our full return policy here
Q: Do you offer subscriptions?
Yes! You can now order your coffee to ship regularly by joining our Coffee Club here
Q: Any other questions?
You can contact us through our contact page! We will be happy to assist you.